Return is very simple, we take care of everything.
Contact us through the CONTACT form or by sending an email to firstname.lastname@example.org or calling by telephone to 0034 965 599 956, calls only Monday to Friday from 9h to 17h, leaving the following information:
- Order number.
- Full name and address for collection of the goods.
- Contact phone (To coordinate with transport agency).
As soon as we receive the return, we will refund the amount.
If the item is defective, shipping and return costs will be our responsibility. Otherwise you will have to pay them and will be deducted from the total amount refunded. (Shipping costs are the same as you paid to receive your order but if the delivery was free you will have to pay 10€ for the returns).
The deadline for any refund is 1 month from receipt of your order.